Subject: RE: You Are Magnificent People
Date: April 6, 2004
Brandy;
You may use my letter as you please. I have a firm belief that my patronage should go to those businesses and merchants that contribute to the community. Your straight forward ethical business practices seperate you from the rest of the competition, your service is unmatchable. Hope to talk to you again around Christmas.
Tony Forte
I have to share a few thoughts and impressions about doing business at this establishment.
My first experience with Kingston Fine Jewelry was some years ago when purchasing a mothers
ring for my wife. The purchase was a seamless transaction, I was guided through an assortment
of options and styles and before I knew it I had ordered what turned out to be a wonderful gift
and a truly fine piece of jewelry.
Since my fifteenth wedding anniversary has rolled
around and I find myself in Baghdad. I thought it would be appropriate to find an anniversary
gift that would make up for my extended absence. I sought the advice of some other Soldiers,
Sailors, Airmen and Marines that I work with and came to the conclusion that a fine quality
pearl necklace would do the trick.
I searched the Internet, the television shopping
channels web pages, and a dozen catalogues for something appropriate. I had nearly given up
when I remembered the Knull’s at Kingston Fine Jewelry.
I told a sergeant about my
experience purchasing the mothers ring and he suggested I give them a call. I went back to
the Internet and sure enough there was Kingston Fine Jewelry. Pearls were featured prominently
on the web page and I decided to call.
Taking advantage of some sophisticated technology
I managed to get a clear line to the states and spoke with Brandy Knull who first guided me
through learning about pearls then how to select the right piece. I had a specific idea in
mind, and when I explained it to Brandy. She expanded on the idea as if it were her own.
Before I knew it we had designed a fabulous piece of jewelry right over the phone!
Brandy hand selected the pearls and gold chain for our design and the piece was created.
Let me tell you, I received an email today containing a picture of the creation.
I am awe struck. How you could capture the image in my mind so perfectly is astounding?
In a brief phone call you were able to share a vision with me and turn that vision into
reality. Kingston Fine Jewelry graciously arranged to deliver this beautiful necklace to my
wife on our anniversary. I have to tell you that there are few people to whom I would entrust
such a personal task. The Knull’s and Kingston Fine Jewelry have earned that trust. I have
received excellent service, the fairest of prices and the most courteous treatment imaginable.
I can hardly think of the words to express my deep appreciation for your professionalism,
caring business manner.
The remainder of this year will be a long and lonely experience
for me. But I will be comforted by the knowledge that my dearest partner has an heirloom
that expresses the feelings that so many in my profession struggle so hard to articulate.
You’ve become my hero’s, my friends, and my trusted advisors. Thank you.
Major Tony Forte Combined Joint Task Force Seven Forward Engineer Team Baghdad, Iraq
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